Insurance Panel

Louis Gagnon

Louis Gagnon

Intact

In June 2021, Mr. Gagnon was appointed Chief Executive Officer of Intact Financial Corporation’s Canadian operations. In this role, Mr. Gagnon is responsible for all Canadian-based business entities (Intact Insurance, belairdirect, Anthony Insurance, BrokerLink, Johnson Insurance), in addition to overseeing Personal Lines, Commercial Lines, Marketing and Communication functions. Mr. Gagnon was President of Intact's Canadian operations from January 2018 until his CEO appointment.

From 2013 to 2017, Mr. Gagnon was President, Service & Distribution, where he oversaw the development and expansion of belairdirect, BrokerLink, international initiatives and ventures as well as Intact’s Claims operations. Prior to that, Mr. Gagnon served as President and Chief Operating Officer from 2011 to 2013 and President of Intact Insurance from 2008 to 2011. He joined Intact Insurance as Senior Vice-President Quebec division in January 2007. Mr. Gagnon started his career in the banking industry before becoming an insurance broker in 1992. Prior to joining Intact (ING), he headed a successful brokerage with offices in Quebec and Ontario and was active within the provincial and national brokers associations. Mr. Gagnon is past President of the Regroupement des Cabinets de Courtage du Quebec (RCCAQ) and Director of the Insurance Brokers Association of Canada (IBAC).

Mr. Gagnon earned a BA in Economic Science from the Université de Montréal and an MBA from the University of Ottawa.

Graham Haigh

Graham Haigh

Wawanesa

Graham Haigh launched his insurance career in British Columbia in 1994 after graduating from Simon Fraser University. He has completed both the FCIP and CAIB designations and is a past President of the Insurance Institute of BC.

Graham knows the BC market very well. While now calling Winnipeg home, he spent most of his career in Vancouver. In 2009 he joined Wawanesa as its Regional Vice President for BC & Yukon. He has taken on progressively senior positions with the organization since, including his most recent appointment as SVP & Chief Marketing Officer, a position in which his passion for leadership and business strategy drives his goal of enabling a world-class sales and marketing culture.

Mark LeBlanc

Mark LeBlanc

Aviva Canada

Mark LeBlanc serves as Chief Distribution Officer at Aviva Canada, after joining the company in September 2019 as Managing Director, Broker Distribution. Mark has over 30 years of experience in the Canadian insurance industry. Prior to joining Aviva, he has held various senior leadership roles at a large Canadian insurer. During his career, he has developed a strong understanding of the broker community, having a tremendous track record of supporting the successful growth of brokers across Canada.

Mark holds his Fellowship Chartered Insurance Professional (FCIP) and Canadian Risk Management (CRM) designations, along with a Bachelor of Business Administration degree from the University of New Brunswick.

In his current role, he leads Distribution for Aviva Canada with responsibilities for Business Development, Marketing, and Communications.

Donna Ince

Donna Ince

Definity Financial Corporation - Economical Insurance

Since joining Definity Financial in May 2021 as the Vice President of Regional Operations for Personal Insurance, Donna’s role has expanded from being accountable for the performance of Economical’s regional broker portfolios to include responsibility for the suite of personal insurance products, corporate underwriting and portfolio management across Definity’s broker and direct digital channels. Donna has over 30 years in the P&C industry and came to Definity Financial following a 25-year career with RSA Insurance where she was the Senior Vice President of Personal Broker where she also lead the National Underwriting Operations and Broker Sales functions.

A Chartered Professional Accountant by profession, Donna developed her diverse experience across multiple disciplines including M&A, integration and transformation, sales and distribution and claims management. Donna is a Chartered Insurance Professional and most recently obtained her Chartered Director designation from McMaster’s Directors College.

She has used her experience to give back to the industry by serving on the Insurance Institute of Ontario’s Governing Council and currently sits as the Deputy Chair of the Ontario Committee of the Insurance Bureau of Canada.

Donna has been a strong advocate for diversity and inclusion, championing the advancement of women within the industry.  While she believes that solid advancements have been made with more women in senior leadership, she feels strongly that there is still more work to be done to create inclusive work environments where every voice matters.