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Job Description / Duties

Cheep Insurance is not your traditional insurance brokerage. As Atlantic Canada’s 1st and only 100% online broker, our team gets to work from the comfort of their homes every day.

As an online broker, we’ve been ruffling feathers in the industry since our launch in 2016 – and our significant success means we’re now looking to grow our team. We are on the hunt for a licensed insurance broker with exceptional customer service skills to help us service our growing book of business. In this role, you’ll have the opportunity to work with a small group of energetic, intelligent, and results-focused team members in a fun work atmosphere where technology is revered.
If you're looking for a meaningful opportunity to make an impact in the insurance industry, we’d love to hear from you!

Key Responsibilities may include:
• Provide exceptional customer service across a number of communication channels to our existing business by answering product and service queries.
• Deliver thorough coverage explanations, empathetic claims handling, ability to remarket where appropriate to ensure coverage and premium needs are met.
• Meet and/or exceed monthly and annual goals while providing excellent customer service.
• Handle and/or respond to all incoming mail/e-mail from existing clients in a timely, friendly & efficient manner.
• Review and update client file information to ensure information is up to date and accurate.
• Process and review renewals for all insurers.
• Keep up to date with changes in rating, eligibility & guidelines for the insurance carriers.
• Contact clients and complete any requotes/remarkets as required.
• Process all cancellation requests on company portals.
• Ensure adherence to internal and external underwriting rules, regulations and procedures.
• Provide cross sell and upsell recommendations to existing clientele.
• Collect expiry dates on other lines of business from existing clientele.
• Maintain an in-depth understanding of various insurance carriers’ underwriting rules & product features and benefits.
• Maintain knowledge and proficiency on various insurer carrier portals.
• Responds to insurance company underwriters in a timely manner.
• Actively participate in training initiatives.
• Work each day supporting the company’s values, vision and policies.

Qualifications / Required Skills

• Post-secondary education and / or equivalent on the job experience
• A minimum of 2 years’ experience in home and auto insurance broker
• RIBO licensed is required. Licensing must be kept valid and up to date.
• Understanding of insurance product offerings and processes.
• Excellent verbal and written communication skills.
• Proficiency with computer applications including EPIC (Broker Management System), Applied Rating Services (ARS) and Microsoft Office.
• High level of integrity and excellent work ethic.
• Results-oriented with a strong customer service focus.
• Ability to work in fast-paced and challenging environment.
• Ability to prioritize and manage conflicting demands.
• Ability to work individually as well as part of a team.

Additional Information

Working at the Southampton Financial Group of Companies:
Cheep Insurance is a proud member of the Southampton Financial Group of Companies.
Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do. We are dedicated to an antidiscrimination approach and provide equal opportunity for employment regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.
Southampton Financial Inc. is committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified individuals, including those with disabilities, and will provide accommodations throughout the recruitment process.

Salary: To be negotiated based on education, experience and qualifications.

Contact Information

Interested? Send your resume and cover letter to careers@cheepinsurance.ca to apply.

Employer Profile

About Cheep Insurance

Our Mission:
We believe insurance should be simple, convenient, and accessible to everyone.
We help find personal insurance & payment plans that work for everyone – even if you don’t have the best driving record, credit, or payment history.

Our Core Values:
Our company culture is very important to us – we’re looking for team members who align with our core values:
• People First – We believe in teamwork, empowerment, empathy, & open communication.
• Innovation & Simplicity – We work smarter, not harder.
• Professionalism – We take pride in our work, act with integrity, and lead with accountability.
• Good Vibes Only! – We bring fun and positive energy to the world of insurance.
• Growth-Focused – We take initiative to #GSD (if you know, you know) and make our vision a reality.

Highlights of Working at Cheep Insurance:
• Work from home full time to maximize work-life balance
• Opportunities for growth and development
• Positive work culture and relationships, including a formal employee recognition and appreciation platform
• Simplified workflows to make life as easy as possible for our team (in the insurance broker world, this can be hard to come by!)
• Our fun team culture and fast-paced environment make the workday enjoyable!