Let’s Talk Insurance, Connection, and Real-World Learning— specifically designed with your role in mind!
DAY ONE is all about Broker Principals and Management. This day is all about stepping out of the day-to-day and looking at the bigger picture. We’ll dive into the challenges (and opportunities) facing brokerages today—think leadership, strategy, compliance, and how to keep your business future-ready. It’s also a great chance to connect with other leaders, share ideas, and get a fresh perspective.
DAY TWO is built for Frontline Staff and Brokers new to the industry. Expect hands-on, practical sessions packed with tools, tips, and real-world advice to help you thrive in your role and build your confidence.
Whether you're leading a team, just getting started, or anywhere in between, this two-day event is your chance to learn, connect, and get inspired. Come along, pick up some fresh ideas, and walk away ready to tackle whatever comes next in your insurance career!
Wednesday October 8, 2025
9:45am -10:45 am
E3 Consulting
Jess Chapman
Jess Chapman
Content coming soon...
The Human Advantage: Standing Out in an AI-Driven Future
This session helps participants identify their unique human strengths and shows how to blend technology with emotional intelligence, trust-building, and nuanced client care.
Learning Objectives:
Recognize the core human capabilities that AI cannot replicate.
Apply practical strategies to integrate human touchpoints with technology.
Adopt a growth mindset and develop adaptability for future-readiness.
Define actions that reinforce the value of human connection in client interactions.
11:00am – 11:45am
Economical Insurance
Mark Prosser
Mark Prosser
Content coming soon...
Risk Control – A General Overview
Lunch Break
1:30pm – 2:15pm
OPEN – Presenter to be finalized
2:30pm – 3:15pm
AVIVA Canada
Ben Isotta-Riches Chief Distribution Officer for Aviva Canada
Ben Isotta-Riches
Ben Isotta-Riches is Chief Distribution Officer for Aviva Canada and is responsible for sales, marketing, communication and distribution across all products and all channels. Prior to this role Ben was the MD of Strategic partnerships, and has held the roles of CIO, CMO, and chief digital officer at Aviva Canada since joining the Executive team in 2015.
Before moving to Canada in 2015, Ben has worked for Aviva since 2003 in roles in the UK General Insurance Business, IT and group head office working with Aviva’s insurance businesses across Europe. Ben led the development of the technology capability in Aviva's digital innovation garage that built a number of industry award-winning web and mobile propositions for customers.
Ben has a Master's Degree in Computer Science from the University of East Anglia, a Bachelor's degree in Film Studies from the University of Kent, design qualifications from Central Saint Martin's school of Art and Design, and executive education from both INSEAD and Oxford University.
Jamie Lee Head of Fraud and Financial Crime
Jamie Lee
Content coming soon...
Fraud Awareness - focusing on fraud awareness, what to look for and tips for handling.
3:30pm – 4:15pm
OPEN – Presenter to be finalized
Thursday October 9, 2025
9:30am -10:15 am
CAA Insurance Company
Pierre Boudreau Director Marketing at CAA Insurance Company
Pierre Boudreau
Pierre Bourdeau, Director Marketing at CAA Insurance Company, is a seasoned leader with 20 years of insurance marketing experience. He is certified in Pragmatic Marketing Framework and prides himself on being an established leader with a focus on building strong teams.
Pierre is a seasoned leader with over 20 years of experience in the insurance industry, specializing in marketing and product management. His expertise includes strategic planning, product lifecycle management, team leadership, developing new marketing channels, optimizing distribution, negotiating contracts, and improving customer service efficiency. Pierre has driven significant growth and innovation in roles at CAA Club Group, President's Choice Bank, and Hudson Bay Company. As a Director at CAA Insurance Marketing, he successfully led marketing teams, driving innovation and strategic growth in direct-to-consumer insurance offerings. His experience includes implementing industry best practices, enhancing broker communications, and developing comprehensive product roadmaps.
Social Media Strategies for the Modern Insurance Marketer
In today’s fast-evolving digital landscape, insurance marketers are balancing traditional outreach with the growing influence of social media. This session explores how to effectively use social platforms to attract and engage prospects in the insurance space.
We’ll cover:
Which social media platforms are most effective for lead generation.
What types of content—humorous, educational, or personal—capture attention and drive engagement.
The impact of individual broker self-promotion versus brokerage-wide advertising.
This session is designed to provide practical insights to help marketers refine their strategies and connect more meaningfully with today’s insurance consumer
